Payment Policy eLeader Sp. z o. o.

DEFINITIONS:
eLeader – eLeader Sp. z o.o. with its registered office in Lublin, located at Nałęczowska 16, 20-701 Lublin, registered in National Court Register maintained by the Lublin-Wschód District Court in Lublin, with its seat in Świdnik, 6th Commercial Division, under KRS number 0000193608, with Tax Identification Number (NIP) 7132589306 and Statistical Identification Number (REGON) 431273170, with share capital of PLN 204,000.00 (fully paid up).
Customer/Buyer – An entrepreneur, a legal entity, or an organizational unit without legal personality to which specific provisions grant legal capacity, making or intending to make a payment for eLeader services via the imoje payment gateway. Payments made by the Customer/Buyer are related to the professional nature of their business activities.
Terms and Conditions – these Terms and Conditions regarding payments made via the imoje payment gateway to eLeader sp. z o.o.
Payment Operator – ING Bank Śląski S.A. with its registered office in Katowice, operating the imoje payment gateway.

§1. General Provisions

These Terms and Conditions set forth the rules for making payments for eLeader services.
The Terms and Conditions are available to the Buyer on the website https://www.eleader.biz
Acceptance of these Terms and Conditions is a prerequisite for making a payment by payment card.
Placing an order entails an obligation to pay. Acceptance of these Terms and Conditions is required only in the case of payment by credit card.
In the case of a payment made based on an individual quote, the contract is deemed concluded upon the Customer’s payment via the provided payment link.

§2. Available Payment Methods

The Buyer may pay for the ordered Services using:

instant electronic transfers,
payment by credit/debit card (Visa, Mastercard),
other methods available in the imoje payment gateway (e.g., BLIK, e-wallets).

Payments are processed through the external imoje payment system, operated by the Payment Operator.
The Payment Operator is responsible for transaction security and the processing of payment data in accordance with applicable laws.
For individually priced services, payment is made via a payment link provided to the Buyer.
The payment link is generated via the imoje payment system and made available to the Customer in the eLeader Mobile Visit app or by another method agreed upon with the Customer.

§3. Prices

All prices are gross prices (including VAT) and cover all costs associated with the provision of the service unless expressly stated otherwise.
The Buyer shall not incur any additional costs beyond the price indicated at the time of ordering, unless expressly stated otherwise.
The service is provided through access to the eLeader system.
Prices for services offered by eLeader are determined individually based on a request submitted by the Buyer.
The quote is provided to the Buyer in the form of an individual offer, specifically via email or through eLeader’s IT systems.

§4. Payment Terms and Method

The Buyer is required to make payment immediately after placing the order.
If payment is not made within 3 business days of placing the order, the order may be automatically canceled.
The moment of payment is deemed to be the moment the funds are credited to the Seller’s account.
Payment is made via a uniquely generated payment link assigned to a specific offer or order.
The payment link may have a limited validity period, of which the Customer will be informed before making the payment.

§5. Order Fulfillment

Order fulfillment begins after:

successful payment or
receipt of payment confirmation from the operator.

The order fulfillment time is calculated from the moment of payment confirmation.
For services provided on the basis of an individual quote, fulfillment begins after the payment is posted or upon receipt of payment confirmation from the Payment Operator.

§6. Payment Security

eLeader does not store the Buyer’s payment card data.
Payment data is processed exclusively by the Payment Operator in accordance with its terms and conditions and applicable laws.
Transactions are secured using appropriate security protocols (e.g., SSL).

§7. Invoices and Sales Documents

A VAT invoice is issued for each order.
To receive a VAT invoice, the Buyer is required to provide the necessary information when placing the order.
The sales document may be delivered in electronic form.

§8. Refunds

In the event that the Buyer withdraws from the contract and eLeader accepts the right to a refund, the refund will be processed within 14 days of receiving the notice of withdrawal.
The refund is made using the same payment method used by the Buyer, unless the Buyer agrees to a different form of refund.
Withdrawal of consent to commence service provision does not affect the lawfulness of the processing and service provision that took place prior to such withdrawal.

§9. Payment Complaints

The Buyer may submit complaints regarding payments:

by email to: finanse@eleader.biz
in writing to the address: eLeader Sp. z o. o, ul. Nałęczowska 16, 20-701 Lublin.

The complaint should include:

the Buyer’s details,
order number,
a description of the problem.

Complaints are processed within 30 days of receipt.

§10. Final Provisions

The rules set forth in this Policy are subject to change. The User will be notified of any changes to these rules by the publication of a new version of this document on the website www.eleader.biz
In matters not covered herein, the provisions of Polish law shall apply, in particular the Consumer Rights Act.
These Terms and Conditions are effective as of May 1, 2026
Detailed information regarding the processing of personal data can be found in the Privacy Policy available on the website https://www.eleader.biz